Cancellation Policy


Where another company or persons operate the tour, activity or excursion, diving, accommodation or shore transfers Volivoli Beach  Resort is only acting as a Sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely and not  with Volivoli Beach Resort.

Force Majeure 

Volivoli Beach Resort shall not be liable or responsible for any failure or delay in the performance of its obligations specified herein arising  out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, acts of war or terrorism, strikes, riots,  accidents, civil or military disturbances, natural catastrophes or acts of God, virus outbreaks, pandemics, power or any other mechanical  failures, computer virus, governmental action, or communications disruption.

Visa requirements 

  • It is the responsibility of all guests to check and adhere to Fiji’s visa requirements.

Travel Insurance 

  • There are limited medical facilities in Rakiraki so if any medical problem arises you may need be transferred to Nadi or Suva. If you develop  a serious medical problem you will most likely want to leave Fiji for Australia, New Zealand or your home location. There is also a higher  degree of risk in public areas, on local vessels, etc. Sea conditions and sometimes cyclones can prevent travel on the booked dates as  well. It is therefore highly recommended that all clients have a valid travel insurance policy to cover the cost of any emergency medical  treatment or accident and to protect payments in the event of cancellation which may occur for any reason whatsoever including that of  weather or any other reason beyond the control of Volivoli Beach Resort.
  • Volivoli Beach advises all guests to take out travel insurance at the time of booking.

COVID-19 clause: Amendment policy for travel until further notice (Valid for FIT & Groups)  

Volivoli Beach Resort will waive any amendment fees being charged for any bookings that need to be changed due to Government border  restrictions. Important – Volivoli Beach Resort highly recommends all guests to take out suitable travel insurance and dive insurance at the  time of booking.

Contracted rates cancellation policy

FIT Payment / Cancellation Policies: 

Payment Policy 

  • On receipt of booking, a 20% non-refundable deposit is due within 7 days of invoice (invoice will be emailed on confirmation of  booking)
  • Full payment is then due 30 days prior to the guest arrival date

Cancellation/Amendment Policy 

  • Cancellation outside of 30 days prior to arrival date incurs a 20% cancellation fee
  • Cancellation within 30 days of arrival date – 100% of booking amount

Group Payment / Cancellation Policies: 

Payment Policy 

  • AU$100.00 per person non-refundable deposit due within 30 days of booking confirmation
  • 50% of total payment due 90 days prior to the group arrival date
  • Final Remainder of Balance due 45 days prior to the group arrival date

Cancellation Policy 

  • More than 90 days from group arrival date incurs no penalty outside of the NON refundable AU$100.00 per paid spot
  • 90 days – 46 days prior to arrival incurs 50% penalty per paid spot
  • 45 days or less prior to arrival incurs 100% penalty per paid spot

Group Reduction Policy 

  • Deposit can be applied to final numbers if unused space is released 90 days prior to the group arrival date
  • Should the number of participants fall below 8 during high season or 6 during low season, the booking is reclassified as a party of  individuals and will be individually priced using the FIT price sheet without inclusion of FOC packages

Website policy

Cancellation policy

  • All cancellations received outside 14 days of arrival will incur a 25% cancellation fee of the full stay.
  • All cancellations received between 14 and 3 days prior will incur a 50% cancellation fee of the full stay.
  • All cancellations received between inside 3 days prior will incur a 75% cancellation fee of the full stay. All no shows will be charged 100% cancellation fee off the full stay.
  • Cancellations after check in will be charged in full for all nights not utilised.